Terms and Conditions
Snoots on the Loose LTD (hereinafter referred to as "Snoots Vet") Terms and Conditions
1. General
1.1. These terms and conditions ("Terms") govern the relationship between Snoots on the Loose LTD, operating under the trade name Snoots Vet, and the members of its members-only veterinary clinic. Snoots Vet is a company incorporated in England and Wales, with company registration number 14679409 and registered office at 6 Camden Walk, London, N1 8DY.
1.2. By becoming a member, you agree to be bound by these Terms. If you do not agree to these Terms, you should not become a member or use any of the services provided by Snoots Vet.
1.3 We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website, and your continued membership will constitute acceptance of such changes.
1.4 Snoots Vet accepts dogs and cats (hereinafter referred to as “pet” or “pets) into its membership plan.
2. Membership
2.1. Snoots Vet is a members-only veterinary clinic. Members are required to pay a monthly fee of £33 per pet to access the services provided by Snoots Vet.
2.2. Membership includes unlimited access to all the procedures offered by Snoots Vet, subject to the terms and conditions herein. An exhaustive list of procedures and diagnostics will be provided as an addendum to these Terms.
2.3. Snoots Vet reserves the right to modify the membership fees, procedures offered, or any other aspect of the membership at any time. Members will be notified of any such changes and will have the option to terminate their membership if they do not agree to the changes.
2.4 Membership is non-transferable and non-refundable.
2.5 We reserve the right to refuse membership to anyone at our discretion.
2.6 The initial membership duration is 12 months, payable on a monthly basis in advance. Memberships continues on a rolling month basis after 12 months unless cancellation is requested by the members. Memberships payment can be paid in different periods (for example, quarterly or annually) if agreed by Snoots Vet.
3. Appointment Policy
3.1 Members must book appointments in advance.
3.2 Appointments can be made online.
3.3 Members must give at least 24 hours' notice if they wish to cancel or reschedule an appointment.
3.4 Members must arrive on time for their scheduled appointments. Snoots Vet allows a 10-minute grace period for late arrivals.
3.5.Timeliness allows us to keep our costs low. If a member arrives more than 10 minutes late for their appointment, Snoots Vet reserves the right to charge a £25 appointment fee.
4. Clinical Decisions
4.1. Only Snoots Vet's qualified veterinarians are authorized to make clinical decisions regarding the procedures or diagnostic tests required for a member's pet.
4.2. Membership does not entitle members to demand specific procedures or diagnostic tests for their pets. The decision to perform any procedure or diagnostic test lies solely with Snoots Vet's veterinarians based on their professional judgment.
5. No Insurance Policy
5.1. Snoots Vet membership is not an insurance policy and shall not be construed as such. The membership only grants access to the veterinary services provided by Snoots Vet according to these Terms.
6. Liability
6.1. Snoots Vet and its veterinarians shall use their best efforts to provide high-quality veterinary care to members' pets. However, Snoots Vet does not guarantee the outcome of any procedure or treatment performed on a member's pet.
6.2. Snoots Vet's liability for any claim arising from the provision of veterinary services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount of the membership fee paid by the member for the month in which the claim arose.
6.3. To the fullest extent permitted by law, Snoots Vet shall not be liable for any indirect, consequential, or special damages, including but not limited to loss of profit, loss of business, or loss of goodwill, arising from the provision of veterinary services.
6.4. Nothing in these Terms shall limit or exclude Snoots Vet's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by applicable law.
7. Payments
7.1. The monthly membership fee of £33 per pet is due on the first day of service and then each month on the same day thereafter.
7.2. Members are required to provide valid payment information and authorize Snoots Vet to charge the membership fee to their designated payment method on a recurring basis.
7.3. If a member's payment fails, Snoots Vet will notify the member and request an alternative payment method. The member must provide a valid payment method within 5 days of receiving such notification, or their membership may be suspended or terminated at Snoots Vet's discretion.
7.4. Additional fees, such as late appointment fees, as outlined in these Terms, shall be charged automatically to the payment method on file.
7.5. Membership fees and additional fees are non-refundable, except in cases where Snoots Vet is found to be in breach of these Terms or is otherwise required by law to issue a refund.
7.6. Snoots Vet reserves the right to modify its pricing structure at any time. Members will be notified of any changes to the membership fees or additional fees and will have the option to terminate their membership if they do not agree to the changes.
8. Cancellation
8.1. Memberships can only be cancelled within the initial 12-month period if the member agrees to pay the remainder of the 12 monthly payments, minus a reduction of 25% for non-use. Where treatment already received reaches or exceeds the equivalent of 12 months’ membership payments, the 25% reduction will not apply.
8.2. After the initial 12-months period has lapsed members can cancel their membership at any time before their next payment is made by emailing the practice directly. Memberships will end on the final day of the current payment period.
8.3. If a member cancels their plan before the end of the initial 12-months period, a new membership will not be permitted in the next 12 months, for the same pet, or any pets from the same owner.
8.4. Snoots Vet reserves the right to allow cancellations outside of these terms in exceptional circumstances.
9. Out of Hours Policy
9.1. Snoots Vet does not provide veterinary services outside of its regular operating hours. For out of hours care, members will be directed to our partner clinic, Veteris, which will handle all out of hour care needs. Snoots Vet is not responsible for any fees or charges incurred at Veteris or any other veterinary clinic during out of hours care.
10. Ownership of Records
10.1. Members shall have full ownership of their pets' medical records. Snoots Vet retains the right to keep a copy of all records and the data contained therein, with unlimited rights to use, reproduce, display, and create derivative works based on these records, subject to applicable data protection and privacy laws.
11. Referral Policy
11.1. If Snoots Vet determines that it is unable to provide adequate care for a member's pet, Snoots Vet reserves the right to refer the member to another veterinary provider. Snoots Vet will always refer members to a provider that it believes is capable of providing the necessary care.
11.2. Members are responsible for any fees or charges incurred at the referred veterinary provider. Snoots Vet is not responsible for the services or fees charged by the referred provider.
12. Contact Information
12.1. If you have any questions regarding these Terms or your membership, please contact Snoots Vet by email at boop@snootsvet.com.
13. Governing Law and Jurisdiction
13.1. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
13.2. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Summary of Snoots Vet Terms & Conditions
Snoots Vet is a members-only veterinary clinic with a monthly fee of £33 per pet.
Membership includes unlimited access to all listed procedures and diagnostics.
Members must arrive on time for appointments.
Only Snoots Vet's veterinarians can decide which procedures or tests are needed for a pet; membership doesn't guarantee specific treatments.
Snoots Vet membership is NOT an insurance policy.
For out of hours care, members will be directed to our partner clinic, Veteris.
Members have full ownership of their pets' records, but Snoots Vet retains the right to keep a copy and use the data.
Snoots Vet will refer members to another provider when unable to provide adequate care.
For questions, contact boop@snootsvet.com.
Snoots Vet's liability is limited, and it doesn't guarantee the outcome of any procedure.
Please note: This summary is provided for informational purposes only and does not cover all the details of the full Terms & Conditions. Please refer to the complete Terms & Conditions for more information.